Head, Legal Services & Customer Experience Management Oc

Head, Legal Services & Customer Experience Management

Earl Consulting Lagos

Job Type

Full Time

Location

Lagos, Nigeria

Experience

Executive Level

Salary

Negotiable

Play Lawdle Play Legal Connections

Additional Details

Application Deadline

31 October 2026, 11:59 PM WAT

(23 days left)

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Job Description

Job Descriptions

  • Draft, review, and negotiate critical real estate legal instruments, including Sales Agreements, Deeds of Assignment, Tenancy Agreements, and Joint Venture contracts.
  • Ensure rigorous adherence to Lagos State property laws, land regulations, and building codes to mitigate institutional risk.
  • Manage property documentation and the perfection of titles, coordinating closely with government agencies (e.g., Land Registry, Surveyor General) to ensure seamless transaction closures.
  • Provide internal legal advisory support for day-to-day business operations, corporate governance, and ethical standards.
  • Oversee the end-to-end client journey, from initial inquiry and property viewing to post-purchase support and property handover.
  • Implement proactive client retention strategies, manage feedback loops, and resolve client complaints promptly to maintain brand reputation.
  • Serve as the primary point of contact for high-net-worth individuals, ensuring a bespoke and professional service experience that fosters long-term loyalty.
  • Collaborate with Sales, Marketing, and Project teams to ensure all promotional materials, pitches, and contracts align with legal and ethical standards.
  • Develop and implement operational workflows that harmonize legal requirements with superior customer service delivery.

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Requirements

Requirements

  • Minimum of 8 years of active, productive, and proven hands-on experience in a legal or high-level customer experience capacity within the Real Estate or Property Development sector.
  • Bachelor of Laws (LLB) and BL are required. An additional degree or certification in Real Estate Management, Business Administration, or an MBA is a distinct advantage.
  • In-depth knowledge of Lagos real estate laws, property registration processes, and complex contract drafting.
  • Proven leadership skills with the ability to manage high-value transactions with discretion, integrity, and extreme attention to detail.
  • Strong interpersonal, conflict resolution, and executive-level client-facing communication skills.
  • Proficiency with CRM tools and project management software.

 

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Job Location

Looking for a Full Time Head, Legal Services & Customer Experience Management position in Lagos, Nigeria? Earl Consulting Lagos is currently hiring. This role falls under Legal and applications close on October 31, 2026. Explore more Legal jobs in Nigeria on TRThrive and take the next step in your legal career.

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