Return Policy

Overview

This Return Policy applies to physical and digital products purchased through the TR Thrive Store only. It does not govern jobs, Law Gig orders, subscriptions, or advertising—those are covered under Terms of Service and product-specific terms at checkout.

By placing a store order, you agree to this policy together with our Terms of Service and Privacy Policy. Where mandatory consumer law provides stronger rights, applicable law prevails.

Return window

Return requests must be submitted within 7 calendar days of confirmed delivery.

• The period starts on the delivery date shown by our logistics partner or on your order page.
• Late requests may be declined unless required by law or approved as an exception.
• Report issues promptly to avoid missing the window.

Eligibility

Unless the item arrived damaged, defective, or incorrect, returns must meet these conditions:

• Unused, unworn, and in the same condition as delivered
• Original tags, labels, accessories, manuals, and packaging included
• Proof of purchase (order number or account order history)
• Secure packaging for return transit

Refunds may be reduced or declined if the item shows post-delivery use, damage, or missing components.

Non-returnable items

• Digital products after download, activation, or access
• Final sale, clearance, or items marked non-returnable on the product page
• Personalised, custom-made, or made-to-order goods
• Items damaged by misuse, improper storage, or unauthorised repair
• Returns with missing parts or altered serial numbers

Product-page terms may add restrictions; those terms apply in addition to this policy.

Damaged, defective, or incorrect orders

Report problems within 48 hours of delivery.

• Email info@trthrive.com with your order number
• Attach clear photos or short video of the issue and packaging
• Keep packaging until the claim is reviewed

Verified claims may receive replacement, exchange, store credit, partial refund, or full refund depending on stock and the nature of the issue.

How to return

1. Contact info@trthrive.com or our contact page
2. Provide order number, reason, and photo evidence if applicable
3. Wait for written return authorization before shipping
4. Pack securely with all original components
5. Share return tracking when dispatched

Return shipping

• Our error (wrong item, confirmed defect, transit damage): we cover reasonable return shipping
• Change of mind: customer pays return shipping
• Original outbound shipping is generally non-refundable unless required by law or our error
• International customs or duties on returns are the customer’s responsibility unless stated otherwise

Inspection

Returned items are inspected on receipt (typically 2–5 business days). Approved returns proceed to refund or exchange; rejected returns include an explanation and next steps.

Refunds

Approved refunds go to the original payment method when possible.

• Card or bank: usually 5–10 business days after approval
• Wallet or store credit: often 1–3 business days
• Bank and payment provider timelines may vary

Exchanges

Exchanges depend on stock at approval. Price differences for upgraded items may require additional payment. If unavailable, choose a refund or store credit.

Cancellation before shipment

You may request cancellation before processing or dispatch. Once shipped, use the return process. Contact info@trthrive.com urgently with your order number.

Fraud prevention

We may decline returns where there is abuse, repeated non-compliant returns, false claims, chargeback misuse, or suspicious activity. Additional verification may be required for high-risk requests.

Policy updates

We may update this policy for operational or legal reasons. The current version is always published here with the effective date shown in the sidebar.

Contact

• Email: info@trthrive.com
• Store
• Contact page