Store Return Policy

This Return Policy applies to all products purchased through the TR Thrive Store. Our goal is to provide clear and fair terms so you understand when a product can be returned, exchanged, refunded, or replaced.

By placing an order on our store, you agree to this policy, our Terms of Service, and our Privacy Policy.

This policy should be read together with product descriptions, shipping details, and checkout information shown before payment. If any part of this policy conflicts with mandatory consumer laws, applicable law will prevail.

Return requests must be submitted within 7 calendar days from confirmed delivery.

• The return clock starts on the delivery date recorded by our logistics partner or your order page.
• Requests made after 7 days may be rejected unless required by law or approved as an exception.
• To avoid delays, submit your request as soon as you identify an issue.

Returned products must meet the following eligibility conditions unless the item arrived damaged, defective, or incorrect:

• Item must be unused, unworn, and in the same condition in which it was delivered.
• Original tags, labels, accessories, manuals, protective film, and packaging must be included.
• Proof of purchase is required (order number, receipt, or account order history).
• Item must be returned in secure packaging to prevent transit damage.

We reserve the right to reduce or decline a refund if the returned item shows signs of use, damage after delivery, or missing components.

The following items are generally not eligible for return or refund:

• Digital products after download, activation, license delivery, or access.
• Products marked as final sale, clearance, promotional closeout, or non-returnable.
• Personalized, custom-made, or special-order items made to your specification.
• Items damaged due to misuse, negligence, improper storage, or unauthorized repair.
• Items returned with missing parts, altered serial numbers, or incomplete packaging.

If a product page states different return terms, the product-specific terms may apply in addition to this policy.

If your order is damaged, defective, or not what you ordered, report it within 48 hours of delivery.

• Email info@trthrive.com with your order number.
• Attach clear photos or short video evidence showing the issue and packaging condition.
• Do not discard packaging until the claim is reviewed.

Once verified, we may provide one of the following remedies: replacement, exchange, store credit, partial refund, or full refund, depending on stock and the nature of the issue.

1. Contact us at info@trthrive.com or through Contact Us.
2. Provide your order number, reason for return, and relevant photo evidence.
3. Wait for written return authorization and instructions before dispatching the item.
4. Pack the item securely and include all original components.
5. Share your return tracking number so we can monitor receipt.

Returns sent without prior approval may be delayed, rejected, or returned to sender.

• If the return is due to our error (wrong item, confirmed defect, or transit damage), we will bear reasonable return shipping costs.
• If the return is based on preference (for example, change of mind), the customer is responsible for return shipping charges.
• Original outbound shipping fees are generally non-refundable unless required by law or due to our error.
• Any customs, duties, or handling fees on international returns are the customer’s responsibility unless otherwise stated.

All returned items are inspected after delivery to our return processing point. This inspection confirms condition, completeness, and eligibility.

• Inspection typically takes 2-5 business days after receipt.
• If approved, refund or exchange processing starts immediately.
• If rejected, we will explain the reason and discuss possible next steps.

Approved refunds are sent to the original payment method used for checkout unless that method is unavailable.

• Card or bank refunds: usually processed within 5-10 business days after approval.
• Wallet or store credit refunds: may be processed faster, often within 1-3 business days.
• Bank and payment provider timelines may vary beyond our direct control.

If the original refund route is not available, we may provide equivalent store credit or an alternate approved method.

Exchanges are available for eligible items, subject to stock availability at the time your return is approved.

• If a replacement is available, we can dispatch the exchanged item after return inspection.
• If unavailable, you may choose a refund or store credit.
• Price differences for upgraded exchange items may require additional payment.

You may request cancellation before an order is processed or shipped. Once shipped, the order can no longer be canceled and must follow the return process.

For urgent cancellation requests, contact info@trthrive.com immediately with your order number.

To protect all customers, we may decline returns or refunds where there is evidence of abuse, repeated non-compliant returns, false claims, chargeback misuse, or suspicious activity.

We may request additional verification details before approving a high-risk return request.

We may update this Return Policy to reflect operational, legal, or product changes. The latest version will always be available on this page with an updated effective date.

For any return or refund question, contact our support team:

• Email: info@trthrive.com
• Store: https://trthrive.com/store
• Contact Page: https://trthrive.com/contact
• Terms of Service: https://trthrive.com/terms-of-service