Additional Details
Application Deadline
5 October 2026, 11:59 PM WAT
(5 days left)
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Job Description
Job Descriptions
- Achieve 100% KYC compliance checks to prevent regulatory sanction and ensure 100% accuracy of auditors’ checks
- Manage the end-to-end Sales Operations Compliance with existing NCC regulations, develop an SOP for monitoring compliance of all sales devices and retailers.
- Drive the Sales, CX & IT teams to ensure all required and specified policies and procedures comply with regulatory requirements.
- Liaise continuously with Regulatory, IT and Sales team on specific requirements and regulations arising under special circumstances.
- Maintain strict discipline and rigor around error tracking, analysis, feedback, knowledge management and training of the KYC compliance checklists.
- Conduct weekly health checks on top 20 VAS services to drive compliance in conjunction with the VAS team
- Reduce customer complaints by ensuring that VAS/Digital operations comply with Airtel as well as NCC’s defined guidelines and code of practice
- Constantly develop operational plans and lead the monthly VAS governance meeting to enhance customer experience
- Assess identified process gaps and work with all stakeholders to ensure closure.
- Oversee the efficient and effective day-to-day operation by the CX and Marketing teams in resolving VAS issues as they arise from Customers and the regulatory body (NCC).
- Maintain strict discipline and rigor around error and vendor misconduct tracking and trend analysis
- Foster effective teamwork between the other CX teams, Marketing team, Sales teams and Regulatory team in identifying potential areas of compliance vulnerability and risk. Develop corrective action plans to resolve identified issues. Provide general guidance on how to avoid or deal with similar situations in the future
And so on
Requirements
Requirements
- Bachelor’s Degree in Law, Business Administration, Finance, or a related field.
- Master's Degree is an added advantage
- Must have proven experience (7+ years) in a compliance, risk management, or internal audit role within the telecommunications or financial services industry, with a strong focus on regulatory adherence
- In-depth knowledge of telecom-specific regulations
- Experience in developing, implementing, and managing compliance frameworks and internal controls.
- Excellent communication, negotiation, and interpersonal skills
How to Apply
- Click the Employer's button to apply.
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The Thrive Team wishes you the very best.
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