Senior Support Services & Compliance Executive

Description

• To ensure the organization operates in full compliance with regulatory, legal, and internal policies while providing efficient support services across all operational functions.
• This role safeguards organizational integrity, mitigates risk, and enhances operational effectiveness through streamlined processes, audits, and adherence to compliance standards.

Responsibilties

• Ensure the organization complies with local, national, and international regulatory requirements.
• Develop, implement, and monitor internal policies and procedures.
• Conduct periodic compliance audits and recommend corrective actions.
• Oversee administrative functions including procurement, logistics, facilities, and office management.
• Ensure operational workflows are efficient, documented, and adhered to by all departments.
• Manage vendor contracts, service-level agreements, and maintenance schedules.
• Identify operational and compliance risks and recommend mitigation strategies.
• Prepare and present regular compliance and operational reports to senior management.
• Collaborate with HR, Finance, IT, and other departments to ensure seamless operational support.
• Liaise with external regulatory authorities, auditors, and stakeholders as required.
• Conduct compliance and operational training for staff.
• Ensure employees understand organizational policies and procedures.

Key Performance Indicators

• Resolution Number of compliance breaches reported versus resolved
• Timeliness and accuracy of compliance and operational reports
• Vendor performance and service delivery adherence
• Efficiency improvements in support services (time/cost saved)
• Audit findings and corrective action implementation rate
• Employee adherence to policies and procedures.