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Dispute Resolution Officer April 2026 - Moniepoint Incorpora

Dispute Resolution Officer

Moniepoint Incorporated

Job Type

Remote

Location

Remote

Experience

Mid Level

Salary

Negotiable

Additional Details

Application Deadline

28 April 2026, 11:59 PM WAT

(15 days left)

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Job Description

Job Summary

The Dispute Resolution Officer is responsible for managing, investigating, and resolving transaction disputes across payment products—MPGS, VISA, Account Switch, and Direct Debit, etc. This role ensures disputes are handled in line with scheme rules, partner SLAs, and internal SOPs, while minimizing financial and reputational risk to the business.

 

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Requirements

Qualifications

  • Bachelor’s Degree in Business, Finance, or related field
  • 3 - 5 years of experience in payments operations, disputes, or customer operations
  • Knowledge of card schemes (VISA, Mastercard ) is a strong plus
  • Fintech or banking experience is an advantage
  • Strong investigative and problem-solving skills
  • Excellent communication and stakeholder management

 

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Now That You’ve Gotten That Interview...

Now That You’ve Gotten That Interview...

Now that you’ve gotten that interview, congratulations. You are already halfway there. Getting to the interview stage means your application stood out and caught someone’s attention. But now, it is time to do the real work.The interview is where your story meets your voice. This is where you get to prove that everything they read about you on paper is real. The first thing you should do is research. Look for information about that kind of interview. Find people who have done similar interviews, whether for the same company or for similar roles in other organisations. Learn from their experiences and try to understand the kind of questions that are usually asked.If the company has given you information on what to prepare for, stick to that and build around it. But if not, find the closest match online or from people in your network. This gives you a sense of direction.Go further and prepare for other possible questions. Write out sample questions and structure your answers around them. However, do not over-rehearse. Be flexible enough to pivot when a question catches you off guard. If you have prepared well, you can adapt your existing ideas to fit new questions.Remember that first impressions matter. When they say, “Tell us about yourself,” or any other opening question, that is your chance to set the tone. Prepare a solid answer that reflects your journey and shows that you are undoubtedly suitable for the role. Make it comprehensive yet natural.If a question catches you off guard, stay calm and composed. You do not have to know everything. Take a brief moment to think, say what you can, and move on confidently. Do not let one tough question throw you off balance. What matters most is how quickly you recover and maintain your confidence.Finally, keep in mind that an interview is not just a test of what you know but how well you communicate it.

Ayowole Olotupa-Adetona
Nov 08
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