CALL CENTER AGENT (HMO)

Job Position: Call Centre Agent

Job Location: Lagos, Alausa

Job Type: Full Time

Job Field: Operations

Reporting To: Supervisor/Manager

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Active listening skills for determining customer needs
• Patience to deal with frustrated customers in a polite, professional manner
• The ability to follow call scripts, if needed
• Collaborate with other call centre professionals to improve customer service.
• Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the complaints team or management.
• Work in line with company KPI’s regarding call volume and service levels.

Minimum Qualifications

Undergraduate.

At least minimum of 4 years of working in customer service role (HMO /Health Insurance only)

Behavioural Competencies:

• Ability to work under pressure and multitask effectively.
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive

How to Apply

Interested and qualified candidates should send their CVs to recruitment@leadhradvisory.com using the job title as the subject of the email.